Advantages

Function

Allows anonymous complaints

Acknowledge receipt of communication

Prevents deletion of communications

The Data Protection Law is complied with on the deletion/”anonymization” of complaints that are not applicable after 3 months

Deletion of data from complaints older than 10 years

Anonymization of complaints that contain personal data unrelated to the reported facts and/or data included within the special categories

Allows complete management of communication processing

Records the actions carried out from a communication

Allows the “complainant” to know the status of the investigation

Allows communication statistics

Structure the communication information

It adapts to the complex structure of companies respecting the organization charts

It allows requesting additional information from the complainant, even anonymously.

Sealing in the time of the different steps in the management of the complaint from the complaint to the decision

The organization fully manages complaints internally and saves the cost of an external agent

Other Advantages

ÉticoAldía

Yes

Automatically for everyone by sending a code

Yes

Automatically makes the complaint anonymous, when 3 months after receiving it it is deemed not appropriate.

yes, automatically

Yes


Yes (Reception, Investigation, Decision Making and Communication)
Yes

Yes (with the communication code it allows the complainant to follow the stages of the investigation)
Yes (leave a history with the non-personal data of all communications)
Yes (in all cases there is a form that structures the communication)

Yes (it adapts to the different structures respecting different levels of Compliance Officer and Governing Body)
Yes (thanks to the code sent with the confirmation of receipt of the complaint)
Yes


Yes

No limit to the number of users